TERMS & CONDITIONS

(For Packers & Movers Services)

All bookings are subject to confirmation only upon receipt of the agreed-upon advance payment.
The company reserves the right to refuse, amend, or cancel any booking without prior notice in case of non-compliance with the agreed terms.
Booking confirmation will be provided via email or SMS once advance payment is received and verified.
Customers must provide accurate contact information and property details for booking confirmation.

A minimum advance payment of 25% is required at the time of booking.
The balance payment must be settled in full prior to unloading at the destination.
Accepted payment methods: Cash, Bank Transfer, Credit/Debit Cards, and Digital Payments.
In the event of delayed payments, the company may withhold delivery and impose storage fees at the customer's expense.
All payments are non-refundable except as specified in the cancellation policy.
Payment receipts will be provided for all transactions.

The company will take reasonable care in the packing and handling of all goods.
The company is not liable for damages to items packed by the customer in sealed boxes unless they are repacked by company staff.
Customers must declare fragile, valuable, or sensitive items in writing prior to the packing process.
Special packing materials will be used for fragile items at additional cost.
Electrical and electronic items will be disconnected by qualified personnel only.
Customers are advised to keep important documents and valuables with them during the move.

Transit insurance is optional and available upon the customer's request, subject to payment of the relevant premium.
Insurance coverage options:
- Basic Coverage: ₹100 per kg (Minimum ₹10,000 per consignment)
- Standard Coverage: ₹250 per kg (Minimum ₹25,000 per consignment)
- Premium Coverage: ₹500 per kg (Minimum ₹50,000 per consignment)
If no insurance is opted for, the company's liability for loss or damage is limited as outlined in Clause 8 below.
Insurance claims process must be initiated within 24 hours of delivery.
Insured items must be declared with their correct value and documentation.

The customer is required to provide accurate details regarding the goods being moved, including but not limited to, weight, dimensions, and nature of the items.
The company will not transport hazardous, perishable, or illegal items including:
- Flammable or explosive materials
- Perishable food items
- Illegal substances or contraband
- Live plants or animals
- Currency or precious metals in large quantities
The customer is responsible for any penalties or liabilities arising from inaccurate declarations.
Customers must ensure proper disconnection of utilities (gas, water, electricity) before the move.
Access permissions for restricted areas or buildings must be arranged by the customer.
Customers must supervise the loading and unloading process if valuable items are involved.

Delivery timelines provided are estimates and not guaranteed delivery dates.
The company is not responsible for delays caused by factors such as:
- Traffic conditions and road congestion
- Weather conditions including heavy rain, fog, or storms
- Strikes or labor disputes
- Road construction or blocked routes
- Natural disasters including earthquakes, floods, or landslides
- Vehicle breakdowns or technical issues
Alternative routing will be used to minimize delays whenever possible.
Customers will be notified immediately in case of unavoidable significant delays.

If delivery is delayed due to customer unavailability or non-payment, the company will charge a daily storage fee of ₹150 per day, effective from the original scheduled delivery date.
Storage facilities include:
- Secure, climate-controlled warehouses
- 24/7 surveillance and security
- Proper pest control measures
- Inventory management and tracking
Storage charges apply from the day following the scheduled delivery date.
Customers must collect their goods within 30 days of storage commencement.
Extended storage beyond 30 days requires prior written agreement and additional charges.

In the absence of insurance coverage, the company's liability for loss or damage is limited to ₹100 per kg or a maximum of ₹10,000 per consignment (whichever is lower).
The company will not entertain claims for minor damage, such as:
- Scratches, dents, or wear and tear that may occur during transit
- Normal settling or compression of packing materials
- Minor color fading due to sunlight exposure
- Small cosmetic imperfections
Claims must be submitted within 7 days of delivery; otherwise, they will be deemed void.
Liability does not extend to consequential damages or indirect losses.
The company's total liability shall not exceed the total service charges paid by the customer.

Any visible damage must be reported immediately at the time of delivery by signing the delivery receipt with noted damages.
For claims to be processed, they must be submitted in writing within 7 days of delivery, accompanied by:
- Detailed photographs of damaged items
- Original packing inventory list
- Delivery receipt with damage notation
- Estimated value of damaged items
- Repair or replacement cost estimates
Claims process timeline:
- Initial acknowledgment within 24 hours
- Inspection and assessment within 3 working days
- Resolution or settlement within 15 working days
Claims related to missing items must be reported with the original inventory list.
The company reserves the right to inspect damaged items at their facility.

Cancellations made more than 48 hours before the scheduled move will incur a deduction of 10% of the advance payment.
Cancellations made between 24-48 hours before the scheduled move will incur a deduction of 25% of the advance payment.
Cancellations made less than 24 hours before the scheduled move will incur a deduction of 50% of the advance payment.
No refund will be given for cancellations made on the day of the move.
Cancellations must be communicated in writing via email or registered letter.
Rescheduling is allowed once without additional charges, subject to availability.

These Terms & Conditions are governed by the laws of India.
Any disputes or claims arising out of these terms will be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.
Dispute resolution process:
- Initial attempt at mutual resolution within 30 days
- Mediation by a mutually agreed mediator if required
- Legal proceedings in Mumbai courts if mediation fails
All communications regarding disputes must be in writing.

The company reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Changes will be effective immediately upon posting on the company website.
It is the customer's responsibility to review the terms regularly for updates.
Continued use of services after changes constitutes acceptance of modified terms.
Major changes will be communicated via email to registered customers.
Previous versions of terms will be archived and available upon request.